Our Guarantees, Shipping & Return Policies

We guarantee all our products to be brand new and fully as described. We ship no blemishes, seconds, or any inferior variations.

We guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us...

Shipping Policy

Products are usually shipped within 5-7 business days. Should a product be out of stock, we'll notify you of the delay immediately. If that happens (not likely), we will ask if you prefer to cancel your order.

We try to minimize your delivery fees wherever possible. Wherever possible, we'll have items shipped to you directly from our supplier in order to avoid cross-border charges.

You'll also notice that in some cases we will refer you directly to our affiliate for order processing. In that instance, the delivery, shipping and guarantee policies in effect are those of the affiliate that you purchase directly from.

Return Policy

We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price.

For shipments outside of the US or Canada, or which use the services of International \Checkout, please contact the Customer Service at International Checkout first.  They will control the process of all returns from any order that they have processed.

For orders processed directly through our US Special Need Products store or Canadian Special Needs Products Store, simply send  us an email through our contact form, so that we may assist you.

After a return has been authorized, you my return the item to us within 30 days via insured parcel post or UPS to the address specified in the authorization.

Returned products must be in like-new condition with original packaging and materials. A receipt must accompany all returns. A 20% re-stocking fee will be applied towards your refund.


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